These terms apply to orders placed on pambiotic.com/bg/en. The seller is ARFA ES LTD, 3 eng. Stoimen Sarafov Str., 1000 Sofia, Bulgaria, UIC 205173951, VAT ID BG205173951, email [email protected], phone +359 877 900 982.
Orders
You order at the end of the checkout with the button "Order with obligation to pay"; before it you can check and correct everything you entered. The contract is concluded when we confirm the order by email. Prices are in euros and include VAT.
Payment
- Cash on delivery — you pay the courier when the parcel is handed over.
Delivery
In Bulgaria — delivery options, times and costs are listed on the Shipping page and shown at checkout.
Right of withdrawal and returns
See Returns & refunds.
Legal guarantee
You have the legal guarantee of conformity: we are liable for any lack of conformity that exists when the goods are delivered and becomes apparent within two years of delivery (Directive (EU) 2019/771, as it applies under Bulgarian law). Write to us and we replace the product or refund you, at no cost to you. This does not limit any other right the law gives you.
Product information
The food information required by Regulation (EU) 1169/2011 is shown on every product page and printed on each box. Please read the allergen information: the cultures are used with milk.
Complaints and disputes
Write to us first — we answer within two working days, and most things are solved quickly. If we cannot agree, you can turn to the Commission for Consumer Protection (kzp.bg) and its general conciliation committees, which settle consumer disputes out of court, or go to court.
These terms are governed by Bulgarian law.