Returns & refunds

These are the rules for orders placed on pambiotic.com/ie.

14-day right of withdrawal

You can withdraw from your purchase within 14 days of receiving it, without giving a reason — the details and the model form are on the withdrawal page. We refund everything you paid, including the standard delivery cost, within 14 days — once the boxes are back with us or you have shown that you sent them. You pay the direct cost of sending them back.

Because these are food products in sealed sachets, the right of withdrawal does not cover sachets whose seal has been broken after delivery.

Our 30-day promise

If a box does not work for you — the yogurt will not set, the kefir is not right — tell us within 30 days of delivery. We will help you find the cause, and if the culture is at fault we replace the box or refund it. You never need to send opened sachets back.

Damaged, wrong or missing items

Write to us within 14 days of delivery with your order number and a photo. We send a replacement or refund at no cost to you.

Lost parcels

If tracking says delivered but nothing arrived, check with your neighbours and the carrier first, then write to us within 7 days. If the carrier confirms the parcel is lost, we send it again or refund it.

Faulty goods

Independently of all the above, you have the legal guarantee of conformity: if a box is faulty or not as described, we replace it or refund you — see the Terms of sale.

How refunds are paid

To the same card or wallet you paid with.